Archive | customer service RSS feed for this section

Over 6 million people need to to this!

Is Facebook Losing its Marketing Mojo?

By on February 19, 2011 in customer service, Digital Marketing, internet marketing, marketing, Reputation Management, Social Media Marketing

“Facebook took something that even a novice could understand and have turned it into something that even to someone who has programming experience, is a confusing mess all for the sake of more ad space. Way to alienate your users Facebook! Social media is impatient and fickle, best get things simplified or people are going [...]

Read full story • Comments { 34 }
Original Coach Quotes for 2011

Coach Quotes 2011 – Words to Work By

By on January 5, 2011 in business ethics, customer service, internet marketing, Leadership

Consistent, relentless adaptation to the ever changing business climate takes passion and dedication.  2010 was a tough year for some businesses and many are grateful it’s over.  Before us lies a new year filled with opportunities which can only be discovered by pushing oneself and one’s business to be better.  The right words may be [...]

Read full story • Comments { 23 }
How to get ecommerce success

“Sell Out, Online oh yeah, Sell Out, Online Tonight…”

By on October 29, 2010 in customer service, internet marketing, marketing, Public Relations, Reputation Management, SEO, Social Media Marketing, Uncategorized, Viral Marketing

Successful online commerce means knowing critical new business practices which result in online success. Dawn M. Yankeelov, president and founder of Aspectx, shared these practices and so much more in her session “Customer Retention : Learn Critical Factors for Maintaining Online Commerce Success” at PRSA’s 2010 global conference. Below are the pearls of wisdom I [...]

Read full story • Comments { 23 }

8 Good Reasons You Shouldn’t Hire a Graphic Designer, Website Company, Social Media Expert and SEO Company

By on July 21, 2010 in blog design, customer service, graphic design, internet marketing, Logo Design, marketing, Reputation Management, SEO, Social Media Marketing, technical writing, website design

Are you ready for this information? Maybe you should sit down – it’s a paradigm shifter. Logo design, website design, search engine optimization, content creation, social media, and email marketing are all part of MARKETING. A time and money wasting approach you should avoid involves hiring various “specialists” whose marketing knowledge is statically compartmentalized into [...]

Read full story • Comments { 42 }

I didn’t do it alone, and, if you think about it, neither did you.

By on July 13, 2010 in business ethics, customer service, Leadership

“And remember, ‘YOU did it and you did it ALONE.’” This is something a relative loves to tell me whenever I share good news with her about my business. Her automatic response, “You did it alone.” A seemingly strong statement revealing her great weakness. Share/Bookmark

Read full story • Comments { 15 }
How to Protect Your Brand Online

5 Steps to Protect Your Image Online – Digital Reputation Management

By on March 12, 2010 in customer service, Leadership, marketing, Reputation Management, SEO, Social Media Marketing, Viral Marketing

“Every customer represents an opportunity. That customer will be singing your praises, or doing what I’m doing. Branding You.” – Angela Russell from StateFarmSucks.homestead.com. Welcome to the Digital Age Not too long ago, if a customer was dissatisfied with a product or service it would take weeks, months, or years for word of her dissatisfaction [...]

Read full story • Comments { 12 }

Jackie Ramos “Brings It” to Bank of America with Social Media

By on February 25, 2010 in business ethics, customer service, internet marketing, Leadership, marketing, Social Media Marketing, Viral Marketing

“I’m not sure if Bank of America knows this, but we are in a recession and most of us, we are hurting.” – Jackie Ramos If you haven’t already heard college graduate and single mother Jackie Ramos’ compelling story on YouTube, you have to check it out. Jackie was a customer assistance representative for Bank [...]

Read full story • Comments { 5 }

Business Predators: How to Identify and Handle Them.

By on July 7, 2009 in business ethics, customer service, Leadership

Business predators are everywhere. Some are very successful. Some are mediocre. Some are beautiful and some are ugly. Many are charismatic. My point here is, they are not going away.

Read full story • Comments { 3 }

5 Reasons Your Business Should Play Fair (even though the other kids don’t have to)

By on March 26, 2009 in business ethics, customer service, Leadership

A few untruths here, a dash of jargon there, mix in some fear and before you know it, unethical businesses who shouldn’t be doing well appear to be doing great! So why should you play fair when all the other kids don’t have to?

Read full story • Comments { 2 }

Customer Service – It Lives! It Lives!!

By on March 17, 2009 in business ethics, customer service, Leadership

know you’ve felt the pain – the torturous discomfort created by long voice mail systems. After you make your choices and punch in your account number the next thing you hear is “Your wait time is 15 minutes!” And your pain doesn’t end there – oh no….

Read full story • Comments { 9 }