Everywhere you look there are managers and there are employees. Yet, a lot of managers out there are not managers at all. And some employees are actually extraordinary managers. What am I talking about? I’m talking about True Managers – those remarkable people who work to manage themselves. Read the rest of this entry »
Archive for the ‘Leadership’ Category
5 Reasons Your Business Should Play Fair (even though the other kids don’t have to)
On March - 26 - 2009
It’s competitive out here and some of the things businesses do to acquire new business are just plain wrong. You’ve seen it before – maybe you have been tempted to participate. A few untruths here, a dash of jargon there, mix in some fear and before you know it, unethical businesses who shouldn’t be doing well appear to be doing great! So why should you play fair when all the other kids don’t have to? Read the rest of this entry »
Customer Service – It Lives! It Lives!!
On March - 17 - 2009
I know you’ve felt the pain – the torturous discomfort created by long voice mail systems. After you make your choices and punch in your account number the next thing you hear is “Your wait time is 15 minutes!” And your pain doesn’t end there – oh no. That’s because when you finally get to speak with a human, the human is a tired, bored, possibly outsourced “customer service representative.” Oddly enough, you find yourself repeating yourself, even arguing with this person. They aren’t helping you! Your head pounds and your back aches as your watch your precious time evaporate. Read the rest of this entry »
